PRIVACY POLICY
PRIVACY POLICY
WHAT Personal Data Do We Collect and WHEN?
We ask you for certain personal data to provide you with the products or services you request. For example, when you arrange a contract through us, speak with a member of our team, request to receive communications, receive quotations, or use our website.
This personal data includes your:
Contact details including name, email, telephone number and site, billing address meter details including MPAN / MPR, kVA, voltage, AMR status contract details including contract start and end dates, consumption information direct debit details to provide information to energy suppliers to help us provide you with the products and services that we provide.
WHY and HOW Do We Use Your Personal Data?
We use your personal data in the following ways:
- bill validation purposes to source and negotiate energy renewal prices from supplier on the market
- discuss ongoing queries with your energy supplier
- manage the transfer of contracts between suppliers
- contact you to provide information about upcoming energy renewals
PROTECTION and MANAGEMENT of Your Personal Data Encryption & Security
We use a variety of technical and organizational security measures, including encryption and authentication tools, to maintain the safety of your personal data. Keeping your information safe and secure. We are committed to ensuring that your personal information is secure and protecting it from being inappropriately or accidentally accessed, used, shared or destroyed, and against it being lost. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online and in paper form. We only provide access to your data to staff who require access.
Sharing your data with Third parties
Access to your personal information is only allowed when required by the law or is required as part our fulfilling our service obligations. We do not, and will never, sell your personal information with other third parties. As a broker of electricity, gas, water, merchant services and telecomms supply for businesses when you become a client we will need to share your details with your new energy /utility provider as part of our contracted arrangements
Retention of your Personal Data
Your personal information will be retained for as long as is necessary to carry out the purposes set out in this privacy policy (unless a longer retention period is required by applicable law). In general, this means that we will keep your personal data for as long as you keep your Resolve Energy account.
YOUR RIGHTS Relating to Your Personal Data
You have the right to request:
- access to your personal data;
- an electronic copy of your personal data (portability);
- correction of your personal data if it is incomplete or inaccurate; or
- deletion or restriction of your personal data in certain circumstances provided by applicable law.
These rights are not absolute. Where we have obtained your consent for the processing of your personal data, you have the right to withdraw your consent at any time.
WHAT Personal Data Do We Collect and WHEN?
We ask you for certain personal data to provide you with the products or services you request. For example, when you arrange a contract through us, speak with a member of our team, request to receive communications, receive quotations, or use our website.
This personal data includes your:
Contact details including name, email, telephone number and site, billing address meter details including MPAN / MPR, kVA, voltage, AMR status contract details including contract start and end dates, consumption information direct debit details to provide information to energy suppliers to help us provide you with the products and services that we provide.
WHY and HOW Do We Use Your Personal Data?
We use your personal data in the following ways:
- bill validation purposes to source and negotiate energy renewal prices from supplier on the market
- discuss ongoing queries with your energy supplier
- manage the transfer of contracts between suppliers
- contact you to provide information about upcoming energy renewals
PROTECTION and MANAGEMENT of Your Personal Data Encryption & Security
We use a variety of technical and organizational security measures, including encryption and authentication tools, to maintain the safety of your personal data. Keeping your information safe and secure. We are committed to ensuring that your personal information is secure and protecting it from being inappropriately or accidentally accessed, used, shared or destroyed, and against it being lost. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online and in paper form. We only provide access to your data to staff who require access.
Sharing your data with Third parties
Access to your personal information is only allowed when required by the law or is required as part our fulfilling our service obligations. We do not, and will never, sell your personal information with other third parties. As a broker of electricity, gas, water, merchant services and telecomms supply for businesses when you become a client we will need to share your details with your new energy /utility provider as part of our contracted arrangements
Retention of your Personal Data
Your personal information will be retained for as long as is necessary to carry out the purposes set out in this privacy policy (unless a longer retention period is required by applicable law). In general, this means that we will keep your personal data for as long as you keep your Resolve Energy account.
YOUR RIGHTS Relating to Your Personal Data
You have the right to request:
- access to your personal data;
- an electronic copy of your personal data (portability);
- correction of your personal data if it is incomplete or inaccurate; or
- deletion or restriction of your personal data in certain circumstances provided by applicable law.
These rights are not absolute. Where we have obtained your consent for the processing of your personal data, you have the right to withdraw your consent at any time.